Support & general enquiries
Questions about supported systems, setup, deployment planning, troubleshooting, feature requests or whether AlarmForgeX fits a site.
support@alarmforgex.com Email AlarmForgeX
CONTACT ALARMFORGEX
Questions before or after you deploy?
Use the address that best matches what you need. AlarmForgeX customer-facing email uses the @alarmforgex.com domain; personal mailbox addresses are not used as public contact details.
GET IN TOUCH
Choose the right contact.
Email links include a useful subject line so enquiries can be identified quickly. There is no formal response-time or support-plan commitment implied by these contact options.
Licensing enquiries
Questions about licence capacity, Health plans, Video Events add-ons, purchase records, machine assignment or commercial licensing.
licensing@alarmforgex.com Email licensingAccount & self-service
Use the Customer Portal for account verification, password recovery, purchases, licence requests and your existing licence information.
alarmforgex.com/portal Open customer portalBefore emailing technical questionsInclude the AlarmForgeX version, affected integration/device type and a short description of what you expected versus what happened. Do not email passwords, receiver keys or other secrets.
Automated security emailIf you requested account verification or a password reset, check your inbox and junk folder for mail from notifications@alarmforgex.com.