Software licence terms

1. Licence grant

Subject to payment (or an expressly waived payment), these terms and the signed licence file, AlarmForgeX grants the customer a non-exclusive, non-transferable licence to use the software internally on the assigned Windows computer within the purchased capacity. The licence is a right to use the software; ownership of the AlarmForgeX software and intellectual property is not sold or transferred.

2. Capacity and assignment

Commercial capacity is defined by the purchased entitlement and signed licence. Machine assignment uses the AlarmForgeX Computer ID and hardware-binding information. One licence stock item is consumed for each assigned computer unless a different written arrangement applies. Capacity upgrades apply to the selected licensed computer.

3. Permitted use and restrictions

You may install and operate AlarmForgeX for your internal business or organisational purposes within the licensed capacity. Except where applicable law expressly permits otherwise, you must not sell, sublicense, rent, distribute, remove licence controls, circumvent capacity restrictions, or reverse engineer/decompile the software. Reasonable backup copies of your own licence/configuration data are permitted where they remain under your control.

4. Transfers, replacement hardware and recovery

A commercial licence is machine-bound. Hardware changes, replacement computers or transfers may require licensing review and a replacement signed licence. Automatic transfer is not promised. Contact licensing@alarmforgex.com before decommissioning the original machine where practical.

5. Offline and restricted-network use

Core monitoring is intended to remain local and does not require a continuous licence heartbeat. This makes AlarmForgeX suitable for many restricted CCTV networks, including networks where cameras/NVRs themselves have no direct internet access. Features that intentionally communicate externally—such as configured receiver, email, vendor-cloud or other integrations—require the corresponding network path.

6. Refund revocation and fail-safe behaviour

If a commercial licence is fully refunded, the associated paid commercial entitlement may be explicitly marked revoked after administrator review. A compatible application may check licence status occasionally when internet is available, for example after startup or an offline-to-online transition subject to a sensible retry interval.

Fail-safe rule: network failure, timeout, server unavailability, malformed response or an unknown licence status must not by itself disable the installation. Only a valid response explicitly identifying the signed licence as revoked is intended to remove the commercial entitlement. The intended software action for a confirmed revoked paid licence is to revert to the then-current Free entitlement rather than stop core health monitoring completely.

7. Support, updates and third-party systems

Your one-off permanent licence does not include unlimited ongoing support. Reasonable getting-started support is included for 30 days from permanent licence issuance/assignment, not the purchase date. Buying unassigned licence stock does not start that period. Included help covers licence activation, basic AlarmForgeX setup guidance and initial AlarmForgeX-specific questions. Genuine AlarmForgeX licensing issues and reproducible product defects can always be reported without a paid support package.

Ongoing network, VMS, camera, Windows or third-party hardware/software troubleshooting; network design; monitoring-centre configuration; remote PC work; training; custom integration work; site administration; and general consultancy are not included in the one-off licence. Assisted/priority support is available separately by contacting support, subject to availability and an agreed scope and fee. See the Support Policy.

A permanent licence does not, by itself, promise lifetime technical support, lifetime updates, future major-version upgrades or a service-level agreement. Any express commitments in your written order and obligations under applicable law remain unaffected. Integrations may depend on third-party software, protocols, firmware and APIs that can change independently of AlarmForgeX.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including applicable rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986. The 30-day support period and service exclusions do not limit those rights or remedies.

8. Ownership and feedback

AlarmForgeX and its licensors retain their rights in the software, documentation, branding and related intellectual property. Customer data and customer-owned system information remain the customer’s. Providing feedback or support information does not transfer ownership of the customer’s pre-existing intellectual property to AlarmForgeX.

9. Termination

The licence may end if the applicable order is lawfully cancelled/refunded, if the licence was obtained through fraud or unauthorised payment, or for a material breach that is not remedied where remedy is appropriate. Termination does not remove rights or remedies that cannot lawfully be excluded.

10. Mandatory rights

Nothing in these licence terms excludes guarantees, remedies or other rights that cannot lawfully be excluded. These licence terms should be read together with the Terms of purchase, Refunds & cancellation policy and Privacy policy.