Custom monitoring solutions
Describe your system and the fault reporting you need. We assess proposed non-CCTV integrations individually before quoting any development.
Request a custom solution →
CONTACT ALARMFORGEX
Questions before or after you deploy?
Use the address that best matches what you need. AlarmForgeX customer-facing email uses the @alarmforgex.com domain; personal mailbox addresses are not used as public contact details.
GET IN TOUCH
Choose the right contact.
Email links include a useful subject line so enquiries can be identified quickly. There is no formal response-time or support-plan commitment implied by these contact options.
Support & general enquiries
Your one-off permanent licence does not include unlimited ongoing support. Reasonable getting-started support is included for 30 days from permanent licence issuance/assignment, not the purchase date.
You can always report genuine AlarmForgeX licensing issues and reproducible product defects, including after 30 days. No paid support package is needed to report them.
Assisted/priority support is available separately by contacting support, subject to availability and an agreed scope and fee. See the Support Policy for included help and exclusions. Applicable consumer rights remain unaffected.
support@alarmforgex.com Email AlarmForgeXReceiver interoperability
Questions about SIA DC-09, CSV/IP/T4000, receiver compatibility or how CCTV health faults can enter an existing monitoring workflow. Assisted receiver commissioning and account mapping are separately agreed services.
support@alarmforgex.com Discuss receiver compatibilityLicensing enquiries
Questions about Health licence capacity, Estate planning, purchase records, machine assignment or commercial licensing.
licensing@alarmforgex.com Email licensingAccount & self-service
Use the Customer Portal for account verification, password recovery, purchases, licence requests and your existing licence information.
alarmforgex.com/portal Open customer portalBefore emailing technical questionsInclude the AlarmForgeX version, affected integration/device type and a short description of what you expected versus what happened. Do not email passwords, receiver keys or other secrets.
Automated security emailIf you requested account verification or a password reset, check your inbox and junk folder for mail from notifications@alarmforgex.com.