Terms of purchase

1. Who these terms cover

These terms apply to purchases made through alarmforgex.com and to commercial AlarmForgeX licence orders. “AlarmForgeX”, “we” and “us” mean the supplier identified on your order confirmation, invoice or receipt. “Customer” and “you” mean the account holder or organisation acquiring the licence.

2. Product and purpose

AlarmForgeX is Windows software for local CCTV, VMS and physical-security health monitoring. It can supervise supported devices and, where configured, send health events through supported reporting paths. It is not a life-safety system, emergency service, alarm monitoring centre, substitute for manufacturer maintenance, or guarantee that every device or fault condition will be detected.

3. Orders, accounts and fulfilment

You must provide accurate account and order information and keep account credentials secure. A paid order creates account-owned licence stock; it does not automatically bind a licence to a computer. Assignment occurs when an eligible machine request is linked to available stock. Signed licence generation may involve an administrative fulfilment step before the licence is available for download.

An order is not treated as paid merely because checkout was started. Payment status is based on verified payment-provider events or an explicit audited administrator decision.

4. Prices, currency and taxes

Unless stated otherwise, website prices are in New Zealand dollars (NZD). The amount shown at checkout is the amount submitted for payment. Applicable tax treatment is shown through the order/receipt process where configured. Customers are responsible for taxes, duties or charges imposed on them by their jurisdiction unless the law requires us to collect them.

5. Private discounts

Private discount tokens may be issued to a specific customer email. They are non-transferable, may be limited to a plan and expiry date, and are valid only when the website validates them for the intended account. A private token is normally single-use and is consumed when the discounted order is created, even if checkout is later abandoned or the unpaid order is cancelled. A replacement token is at our discretion unless required by law. Publicly shared, altered, expired, revoked or ineligible tokens may be rejected.

6. Compatibility and customer responsibilities

Review supported integrations, capacity and operating requirements before purchase. Device support can depend on model, firmware, network design, credentials and vendor interfaces. You are responsible for lawful deployment, network/security configuration, backups and appropriate testing before relying on AlarmForgeX in production.

7. Local and restricted-network operation

AlarmForgeX is designed so its core monitoring can operate locally and can be useful on CCTV networks where cameras or recorders do not have direct internet access. External reporting, email, cloud or vendor integrations operate only where they are configured and technically available. Licensing or evaluation workflows may require internet access at defined points. Do not assume a deployment is fully air-gapped unless you have reviewed the exact configuration and licensing mode.

8. Refunds and licence status

Refunds are handled under the Refunds & cancellation policy. A partial refund does not automatically revoke an issued licence. After a full refund, commercial entitlement may be explicitly revoked following administrator review. A full refund of a later capacity upgrade does not automatically revoke the underlying base licence; any capacity reversion is handled separately under controlled review. Compatible future software may make an occasional licence-status check when internet is available. A failed, unavailable or unknown status response must not itself disable an operating site; only an explicit confirmed revoked result is intended to remove the refunded commercial entitlement.

9. Consumer rights

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded. For New Zealand consumers this includes applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986. Customers outside New Zealand may also have mandatory rights under the laws that apply to them.

10. Included support and separately agreed services

Your one-off permanent licence does not include unlimited ongoing support. Reasonable getting-started support is included for 30 days from permanent licence issuance/assignment, not the purchase date. For stock purchased for later assignment, the period starts when the permanent licence is first issued/assigned to its computer; buying unassigned stock does not start it. Evaluation activation is separate.

Reasonable getting-started assistance covers licence activation, basic AlarmForgeX setup guidance and initial AlarmForgeX-specific questions. You can always report genuine AlarmForgeX licensing issues, including licence delivery and activation problems, and reproducible product defects, even after 30 days. A paid support package is not required to report these issues.

Ongoing network, VMS, camera, Windows or third-party hardware/software troubleshooting; network design; monitoring-centre configuration; remote PC work; training; custom integration work; site administration; and general consultancy are not included in the one-off licence.

Assisted/priority support is available separately by contacting support, subject to availability and an agreed scope and fee. No guaranteed response or resolution time or service-level agreement is included unless separately agreed in writing, subject to obligations imposed by applicable law.

A permanent licence describes the duration of the software licence for the purchased capacity. It does not, by itself, promise lifetime technical support, lifetime updates, future major-version upgrades or continued third-party compatibility. Any express commitments in your order and rights or remedies that cannot lawfully be excluded remain unaffected. See the Support Policy.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including applicable rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986. The 30-day support period and service exclusions do not limit those rights or remedies.

11. Warranties, availability and liability

Except for guarantees or obligations that cannot lawfully be excluded, AlarmForgeX is supplied on the terms stated for the purchased licence and without an unstated service-level commitment. Software, networks, third-party systems and vendor APIs can fail or change. To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising from unsupported configuration, third-party outages, failure to maintain the underlying security system, or use outside documented capabilities. Nothing in this clause limits liability where doing so is prohibited by law.

12. Governing law

These terms are governed by New Zealand law and disputes are subject to the courts of New Zealand, except to the extent mandatory law in a customer’s jurisdiction requires otherwise. If a provision is unenforceable, the remaining provisions continue to apply as far as legally possible.

13. Changes and contact

We may update these terms for future orders. Material changes do not retrospectively remove mandatory consumer rights or rewrite a completed order without a lawful basis. Keep your order confirmation and the version of these terms that applied when you purchased.